Frequently Asked Questions

❓ Frequently Asked Questions – Tempo

Welcome to the Tempo FAQ page!
Here you’ll find answers to the most common questions about our products, shipping, returns, and more.
If you can’t find what you’re looking for, feel free to contact us at tempo.store.cy@gmail.com — we’re always happy to help!

👟 1. Are your products authentic?

Yes — all our shoes are 100% authentic and sourced from trusted suppliers and official distributors.
We do not sell replicas or fake products.

💳 2. What payment methods do you accept?

We accept major credit and debit cards, as well as Shopify’s secure checkout options.
All payments are processed safely in EUR (€).

🚚 3. Do you ship worldwide?

Absolutely! 🌍
We offer worldwide shipping on all orders.
Delivery times vary depending on your location — check our Shipping Policy for details.

⏱ 4. How long does shipping take?

Processing time: 1–3 business days
Estimated delivery times:

  • Europe: 5–10 business days

  • USA / Canada: 7–14 business days

  • Rest of the world: 10–20 business days

(Customs delays may occasionally extend delivery time.)

📦 5. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with your tracking number.
You can track your package online using the carrier’s website.

🔁 6. Can I return or exchange my order?

Yes, of course!
We accept returns within 14 days of delivery as long as the product is unused and in its original packaging.
For more info, see our Refund Policy or email us at tempo.store.cy@gmail.com .

📏 7. How do I choose the right size?

Each product page includes a size guide to help you pick the correct fit.
If you’re unsure, you can always email us — our team will be glad to assist you.

💬 8. How can I contact Tempo?

You can reach us anytime at:
📧 tempo.store.cy@gmail.com

We aim to reply within 24–48 hours on business days.

🛍 9. Can I cancel my order?

If your order hasn’t been shipped yet, we can usually cancel it upon request.
Once it’s shipped, you’ll need to follow the return process after delivery.

⚙️ 10. What currency are prices shown in?

All prices on tempo.com.im are displayed in EUR (€).

❤️ Still have questions?

No worries!
Send us a message at tempo.store.cy@gmail.com and we’ll get back to you as soon as possible.